Privacy Policy

1. Introduction

This Privacy Policy applies to the ECUpark official product website and its related pages, including product information, supported vehicles, software downloads, contact forms and customer support resources.

ECUpark is part of the ECUHELP automotive programming product ecosystem. ECUHELP handles inquiries submitted through this website and provides related customer support.

This website is primarily an information and support website. Purchases completed through the ECUHELP global store are also subject to the store's own privacy policy.

2. Information We Collect

Depending on how you interact with ECUpark.com, we may receive the following information:

• Contact details such as your name, email address, WhatsApp or telephone number, and country or region.
• Product inquiries, selected product, message subject and information submitted through the contact form.
• Vehicle manufacturer, model, year, engine, ECU/TCU type, processor and required programming operation when provided.
• Support information such as product model, software environment, error messages, screenshots or device details that you choose to share.
• Technical website data, which may include IP address, browser information, device type and pages requested, depending on website and hosting configuration.

Please avoid including passwords, full payment card numbers or unrelated sensitive personal information in product or technical support messages.

3. How We Use Your Information

We use relevant information to operate ECUpark.com, respond to customer inquiries and support our products.

• Respond to product, pricing and purchasing questions.
• Review ECUpark and ECUpacket compatibility inquiries.
• Assist with software download and installation questions.
• Provide customer and technical support.
• Maintain website security and help prevent spam or misuse.
• Improve product information and website usability.
• Handle order-related communications when needed through ECUHELP.

Information is used for these purposes and other purposes permitted or required by applicable law.

4. Cookies & Website Analytics

ECUpark.com may use cookies and similar technologies for website functionality, security, preferences and website performance measurement.

If analytics, advertising or other optional tracking services are enabled, information may also be processed according to the configuration and privacy terms of those services.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functions. Where required by applicable law, optional cookies will be handled according to the applicable consent requirements.

5. Product Inquiries & Technical Support

When you submit the ECUpark contact form, the information you provide is sent to the ECUHELP support team so that we can review and respond to your request.

We may communicate with you through email or WhatsApp using the contact information you provide.

For technical assistance, we may request additional vehicle, ECU/TCU, software or hardware information relevant to your case.

Contacting us does not require you to provide optional information unless it is necessary for the particular support request.

6. Purchases, Orders & Payment Information

ECUpark.com directs customers to the ECUHELP global store for product purchases.

Checkout, payment processing, shipping arrangements and order records are handled through the applicable store and its service providers.

ECUpark.com does not operate a separate checkout for ECUpark hardware. We may receive limited order information when needed to answer a support request.

For information about data handled during an order, please review the ECUHELP Global Store Privacy Policy .

7. Third-Party Websites & Services

Our website contains links to third-party or related services. Examples include:

• HELPECU.com for product purchases and order support.
• WhatsApp for customer communication.
• MEGA for linked software installation resources.
• Website hosting, security and email delivery services.
• Other websites linked from product or technical content.

When you leave ECUpark.com or use an external service, that service may handle information under its own privacy policy and terms.

Please review the relevant service's policy before providing personal information.

8. How Information May Be Shared

ECUHELP does not sell customer personal information. Information may be shared where reasonably necessary to operate the website, respond to support requests, provide related services or comply with legal obligations.

Recipients may include authorized ECUHELP personnel, website or email service providers, and relevant technical or order-support providers.

Only information reasonably needed for the applicable purpose should be shared.

9. Data Security & Retention

We take reasonable steps to protect information against unauthorized access, misuse, loss or disclosure. No website, messaging platform or electronic transmission method can be guaranteed completely secure.

Inquiry and support information is retained for as long as reasonably necessary to respond to the request, provide related services, maintain appropriate records and meet applicable legal obligations.

Information that is no longer required may be deleted, anonymized or otherwise handled according to applicable requirements and operational needs.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or other controls over your personal information.

To make a request, email helpecu@outlook.com and describe the information or request involved.

We may need to verify that the request relates to you before disclosing or changing personal information. Certain information may need to be retained where required or permitted by law.

11. International Visitors

ECUpark.com serves visitors and professional automotive users from different countries and regions.

When you contact ECUHELP or use external services, your information may be processed in a country or region different from your own.

Such processing remains subject to applicable data protection requirements.

12. Children's Privacy

ECUpark products and website resources are intended for professional automotive users and are not directed to children.

If you believe a child has submitted personal information through this website, please contact us.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in website functionality, business practices, service providers or applicable requirements.

The revised version will be published on this page with an updated revision date.

14. Contact ECUHELP

For privacy questions or requests related to ECUpark.com, contact:

• Email: helpecu@outlook.com
• WhatsApp: +86 18665287523
• Contact form: ECUpark Contact Us