Refund & Returns Policy

1. Scope of This Policy

This page provides ECUpark customers with an overview of order support, delivery, returns, refunds and exchanges for products purchased through the ECUHELP global store.

ECUpark.com does not separately process payments, ship goods or issue refunds. Please refer to the official store's applicable purchase conditions for the specific transaction.

2. Order Processing & Delivery

Orders placed with ECUHELP are generally prepared after payment confirmation. Processing time can depend on stock availability, order verification and product preparation.

International shipping options vary by destination. The ECUHELP store describes DHL/FedEx delivery and, for eligible locations, a door-to-door courier option with customs clearance and taxes prepaid.

Transit times are estimates and may be affected by customs, carrier operations, weather or local delivery conditions.

Shipping methods, quoted delivery times and applicable charges should be checked when placing the order.

3. Customs Duties & Taxes

Import requirements depend on the destination and the selected shipping service.

For shipping methods without prepaid taxes, customers may need to complete customs procedures and pay applicable import duties, VAT or local fees.

For eligible prepaid courier services, customs clearance and applicable taxes may be included in the selected delivery arrangement.

Please confirm the available shipping options and import responsibilities with ECUHELP before dispatch.

4. Cancelling an Order

If you need to change or cancel an order, contact ECUHELP as soon as possible.

A request made before shipment may be reviewed according to the order's processing status.

The published ECUHELP store policy states that once a parcel has been collected by the carrier and tracking information has been issued, an order cannot normally be cancelled or refunded while in transit. A customer seeking a return must follow the applicable return procedure after delivery, subject to mandatory legal rights.

5. Return Requests & Eligibility

Customers should contact ECUHELP within the return period applicable to their order and obtain return instructions before sending an item back.

The store may request:

• Order number or purchase email.
• Product name and applicable version.
• The reason for the requested return.
• Photos, videos or other evidence where relevant.
• Information about package contents and product condition.

Return eligibility may depend on the product's condition, completeness, original packaging, software activation or licensing status, and applicable law.

For the current return request period and product-specific conditions, see the ECUHELP official store policy .

6. Software, Licenses & Digital Downloads

Software activation, license status and use of digital services can affect return eligibility.

The ECUHELP store policy identifies activated software, licenses, subscriptions, digital services and downloaded files as categories that may not qualify for a discretionary refund.

Any mandatory cancellation or consumer rights available under applicable law remain unaffected.

Contact ECUHELP before purchasing if you need clarification about a particular software or hardware package.

7. Return Shipping & Product Inspection

Do not send a return without confirming the approved return address and return instructions.

Under the published ECUHELP store policy, the customer normally pays return shipping unless ECUHELP confirms another arrangement in writing or applicable law requires otherwise.

Returned products may be inspected for condition, completeness, accessories, serial labels and other relevant details.

Return-transit loss, damage or missing contents may affect the outcome, subject to the applicable order terms and law.

8. Refunds & Exchanges

ECUHELP reviews eligible refund and exchange requests after receiving and inspecting the returned product, where return shipment is required.

If a refund is approved, it is generally made through the original payment method. The time needed for funds to appear can depend on the bank or payment provider.

An exchange may depend on product condition, availability and the circumstances of the request.

Shipping charges and other fees are handled according to the applicable store terms and mandatory legal requirements.

9. Incorrect, Missing, Damaged or Defective Items

If your order arrives with a missing item, visible damage or a suspected product fault, contact ECUHELP promptly.

Include your order details and relevant product or package photos, videos and error information.

ECUHELP will review the information and advise on the available support, replacement, repair or return procedure as applicable.

10. How to Request a Return or Refund

1. Contact ECUHELP by email or WhatsApp with your order number, purchase email and product name.
2. Explain your request and provide supporting photos or videos when appropriate.
3. Wait for the applicable return instructions and approved address if a physical return is required.
4. Follow the confirmed procedure and keep your shipping records.
5. ECUHELP will communicate the outcome after the required review or inspection.

11. Contact ECUHELP for Order Support

For order status, shipping, returns or refund questions, contact the official ECUHELP team:

• Email: helpecu@outlook.com
• WhatsApp: +86 18665287523
• Store Delivery & Returns: View Official Store Policy

For ECUpark product information, visit our Product page or Contact Us page.