Terms & Conditions

1. Introduction & Scope

These Terms & Conditions describe the use of the ECUpark official website, including product information, supported vehicle resources, software links and customer communication.

By using this website, you agree to use it in accordance with these terms and applicable law. If you do not agree, please discontinue use of the website.

Separate conditions may apply when you purchase a product, use software or access a third-party service.

2. Official Website & Products

ECUpark.com is the official information website for ECUpark ECU Programmer, an ECUHELP automotive programming solution.

The website also provides information about the ECUpacket Packet 3 + Packet 4 combination.

Product descriptions, supported modules, package information and software resources may be updated as products and services change.

For current product information, visit our ECUpark Product page .

3. Vehicle, ECU & TCU Compatibility

Supported vehicle and control unit information is provided to help users identify potentially compatible PCMflash protocols.

Actual compatibility and available functions depend on the specific vehicle, ECU/TCU model, hardware generation, processor, software environment and selected module.

A listed vehicle or ECU does not automatically mean that every reading, writing, checksum, cloning or recovery function is available.

Users should check the exact protocol details on the Supported Vehicles page and request clarification before purchasing or programming when necessary.

4. Professional Use & Operational Safety

ECU programming can affect vehicle electronic systems. Users should follow the relevant technical instructions and use appropriate professional equipment.

Before an operation, users should:

• Identify the correct ECU or TCU and protocol.
• Verify the required connection method and wiring.
• Ensure a suitable, stable power supply.
• Back up original data where the protocol permits.
• Confirm that the requested operation is supported.
• Observe applicable vehicle and workshop safety requirements.

Incorrect wiring, unstable voltage, unsuitable software or unsupported operations may result in programming failure or damage.

Professional users are responsible for exercising appropriate care and complying with applicable law. Nothing in these terms excludes responsibilities that cannot legally be excluded.

5. Software, Downloads & Licenses

ECUpark and ECUpacket 3 + 4 use a shared software installation package.

Download links and installation resources are provided through our Software Download page .

Software and related materials remain subject to their applicable licenses, intellectual property rights and usage restrictions.

Users should obtain software from the designated sources and follow the relevant installation instructions. Do not distribute, modify, resell or otherwise use software without the permissions required by its applicable license.

Software availability, supported modules and license conditions may depend on the product and configuration.

6. Orders, Payments & Delivery

ECUpark.com is not a separate online checkout or payment-processing website.

If you follow a purchase link to HELPECU.com, the applicable store handles ordering, payment confirmation, shipping and related transaction services.

Before placing an order, check the product, package contents, price, delivery options and applicable store conditions.

Read the ECUHELP Global Store Terms & Conditions for purchase-related terms.

7. Returns, Refunds & Exchanges

Return, exchange, cancellation and refund requests for products purchased through HELPECU.com are handled according to the applicable store policy, individual order terms and mandatory legal rights.

Customers should contact ECUHELP before sending any product back.

Visit our ECUpark Refund & Returns information page or review the ECUHELP official store policy .

8. Customer & Technical Support

ECUHELP provides customer communication for product inquiries, software installation questions, compatibility checks and applicable after-sales requests.

To help our team review a technical issue, you may be asked to provide relevant product, software, vehicle and ECU/TCU information.

Support may depend on product configuration, purchase details and the nature of the issue.

Contact the team using the official Contact Us page .

9. Intellectual Property

Website text, product images, logos, design, software-related materials and other content may be protected by copyright, trademark and other intellectual property rights belonging to ECUHELP or their respective owners.

Website availability does not grant permission to copy, commercially redistribute or otherwise exploit protected materials without the necessary authorization.

10. Acceptable Website Use

You agree not to misuse ECUpark.com or interfere with other visitors or website systems.

Prohibited conduct includes unauthorized access, fraud, malicious code distribution, spam, security attacks and other unlawful activity.

You must also comply with applicable laws when using technical information or linked services.

11. Third-Party Websites & Services

ECUpark.com may link to related or external websites, including the ECUHELP global store, WhatsApp, software download hosting services and other technical resources.

External services have their own terms, availability and privacy practices.

Please review those terms before using the relevant service or providing information.

12. Information Accuracy & Availability

We aim to keep website information useful and up to date. However, product resources, technical specifications, supported protocol information and external links may change.

Website information is not a guarantee that a particular ECU programming procedure will succeed in every case.

Where a specific application is important, contact ECUHELP to clarify the supported protocol and available operations.

13. Liability & Applicable Rights

To the extent permitted by applicable law, ECUHELP is not responsible for indirect or consequential losses arising from unsupported operations, misuse of equipment or reliance on inaccurate information provided by a user.

Nothing in these Terms & Conditions excludes or restricts consumer rights, statutory warranties or other liability that cannot legally be excluded or limited.

Any dispute relating to an actual purchase is also subject to the applicable seller's terms and mandatory legal requirements.

14. Privacy

Information submitted through the website is handled as described in the ECUpark Privacy Policy .

External stores and services may have separate privacy policies.

15. Changes to These Terms

These Terms & Conditions may be revised to reflect changes in website operation, product resources, business practices or applicable requirements.

Updates will be published on this page with a revised date.

16. Contact Information

If you have a question about ECUpark.com or these Terms & Conditions, contact:

• Email: helpecu@outlook.com
• WhatsApp: +86 18665287523
• Official contact page: Contact ECUpark
• Global store: HELPECU.com